[BRAND] Client Booking Terms
Version: 0.1-draft · Last updated: 8 July 2026 · Status: DRAFT FOR ATTORNEY REVIEW — NOT LIVE, NOT LEGAL ADVICE.
⚠️ Draft for attorney review — not legal advice. Shares its core disclaimers with `legal/PROVIDER_TERMS.md` (drafted together per the brief, §7). Clauses marked [ATTORNEY REVIEW] must be settled by a qualified South African attorney before going live. Addresses compliance findings C1 and M3.
The short version
[BRAND] is a booking tool. When you book, your appointment is a direct arrangement between you and the provider — we are not a party to it. We don't vet providers. The "Verified" badge means a strong track record on [BRAND] (real reviews, repeat clients) — it is not an identity or background check. Choose providers with the same care you would from any directory; use of the service is at your own risk. You pay the provider directly. [BRAND] never touches your payment and takes no commission. You must be 18+ to book. Under-18s: a parent or guardian must make the booking and be present at the appointment. Your details (name, phone, address) go to the provider so they can do the appointment. Our privacy notice explains the rest.
The short version is a summary. The full terms below apply.
1. Definitions
"[BRAND]", "we" — `[Jake Surname], trading as [BRAND]` <!-- PLACEHOLDER: becomes the company on incorporation -->, contact details in section 10. "Provider" — the independent business you book. "You" — the person making the booking. "POPIA" — the Protection of Personal Information Act, 4 of 2013. "CPA" — the Consumer Protection Act, 68 of 2008.
2. What [BRAND] is — and is not
2.1 [BRAND] is a booking and discovery tool only. Your appointment — the service, the price, the payment, any deposit, cancellation or reschedule — is a direct agreement between you and the Provider. We are not a party to it and do not deliver or supervise the service.
2.2 Providers are independent businesses. They are not our employees or agents. We do not vet, background-check, endorse or guarantee any provider, their qualifications, or their conduct.
2.3 The "Verified" badge is not a background check. It is earned from on-platform activity (real reviews, repeat clients, profile completeness). It says nothing about identity, qualifications or criminal history. Where we later offer ID-verification, we will say exactly what was checked.
2.4 Use at your own risk. You choose the provider and, for in-home visits, you choose to let them into your home (or to visit theirs). Take sensible precautions, as you would with any tradesperson found through a directory.
3. Who may book
3.1 You must be 18 or older to make a booking. If the person receiving the service is under 18, a parent or guardian must make the booking and be present for the whole appointment.
3.2 By booking you confirm the information you give (name, phone, address) is accurate and yours to give.
4. Payments
4.1 You pay the Provider directly, by whatever method you agree with them. [BRAND] never holds or processes your payment and takes no commission.
4.2 The price shown is set by the Provider. Any deposit a Provider requests is paid to the Provider directly and is governed by their terms — ask them about their refund policy before paying.
5. Bookings, cancellations and disputes
5.1 A booking request becomes an appointment when the Provider accepts it.
5.2 Cancellations and reschedules are between you and the Provider. Cancel as early as you can; repeated no-shows may lead to your account being restricted.
5.3 If something goes wrong with the service, raise it with the Provider first — it's their business and your contract. You may also report conduct to us (section 8); we can act on the provider's platform access, but we cannot adjudicate or refund a service we were never paid for.
6. Your personal information
6.1 When you book, we share your name, contact details and (for in-home visits) your address with the Provider — that's what the booking is for. From that point the Provider also holds your information as their own client record; they are required by our provider terms to use it only for bookings and their own business with you, and not to market to you without your consent (POPIA section 69).
6.2 How we handle your information — what we collect, where it's stored, your rights, and how to complain to the Information Regulator — is in our privacy notice at `[/privacy]`.
6.3 Don't put health or other sensitive information in free-text fields (like "good to know" notes) unless the appointment genuinely needs it.
7. Reviews
7.1 Reviews must be honest and based on a real appointment. No fake, paid or retaliatory reviews.
7.2 Your review is your content; you give us a licence to display it on the platform. We may remove reviews that break these rules or the law, but we don't edit reviews to change their meaning.
8. Acceptable use and safety
8.1 Don't use the platform to harass, defraud, discriminate against or endanger anyone; don't make fake bookings; don't scrape or misuse other people's information.
8.2 We may suspend or close accounts that break these terms, with notice where practical.
8.3 If an appointment involves a safety incident, contact SAPS/emergency services first, then report it to us at `[support@BRAND.co.za]` — we take reports seriously and can restrict a provider's access.
9. Our liability [ATTORNEY REVIEW — mirror of Provider Terms §12; do not launch without attorney sign-off]
9.1 To the maximum extent South African law allows, [BRAND] is not liable for the services a Provider delivers or for anything arising from an appointment — including in-home visits — such as injury, property damage, loss, theft or poor workmanship.
9.2 The platform is provided "as is", without guarantees of availability or that any provider will accept your booking, except to the extent the CPA gives you rights that cannot be excluded — nothing here removes rights the law says you keep.
9.3 To the extent the law allows, our total liability for anything connected to the platform is limited to R1,000. Nothing excludes liability that cannot lawfully be excluded. [ATTORNEY REVIEW: cap figure and CPA §§48–51 fairness]
10. General
10.1 We may update these terms; material changes get at least 14 days' notice on the site, and continued use is acceptance.
10.2 Governing law: South Africa; disputes go first to us informally (`[support@BRAND.co.za]`, response within 10 business days), then to the South African courts; your rights to approach the National Consumer Commission or Information Regulator are unaffected.
10.3 Contact / ECTA disclosure: `[Jake Surname], trading as [BRAND]` · `[support@BRAND.co.za]` · `[privacy@BRAND.co.za]` · `[physical/postal address]`.
Annex A — Flags for the attorney
1. Section 9 (liability/disclaimer) — same pass as Provider Terms §12–13. 2. Section 3 (18+/parental consent) — confirm this adequately addresses POPIA children's-data risk (compliance review M3) without needing an age gate. 3. Whether guest (no-account) bookings need a distinct acceptance mechanic — see `legal/JOIN_CLICKWRAP_SPEC.md` §4.